Terms & Conditions

Terms & Conditions:

  1. Kindly note that when arranging a booking you are entering into a contract with ACS Wedding Cars. ACS Wedding Cars is part of ACS Surrey Ltd Company No: 7970959.
  2. We act as a principal for all Weddings Car bookings. VAT No:133180741.
  3. ACS Wedding Cars request a minimum of 12 hour’s notice for any online booking. If you are booking less than 12 hour’s notice – please call our help-line number: +44 (0)330 233 6575.
  4. All bookings are subject to availability.
  5. Our drivers will drive at safe and sensible speeds in accordance with road conditions, traffic and legal speed limits.
  6. We will always ensure that our drivers are punctual; however, we cannot accept responsibility for delays caused by circumstances outside our control.
  7. Clients are responsible for any damage caused to the interior and/or exterior of a vehicle on hire to them and will be billed accordingly.
  8. ACS Wedding Cars works with trusted partners to provide a full service throughout England.
  9. We reserve that right to change your vehicle (like for like) or chauffeur at any time if necessary.
  10. We strictly maintain a non-smoking policy in all our vehicles.
  11. By supplying your email address, you permit ACS Wedding Cars to contact you via email, in return, we promise that we will never sell your email to any third parties.
  12. ACS Wedding Cars and our partners will keep all lost property and will endeavour to return any lost goods left in our vehicle(s) to the customer. Any lost property not collected will be given to a local Charity shop.
  13. We will ensure our vehicles are fully insured; however, passengers belongings and property are carried at their own risk. We are not responsible or liable for any loss or damage for such property.
  14. We reserve the right (and delegates to its drivers the right) to refuse to carry in any of its vehicles any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s). We will not tolerate any verbal or physical abuse directed to its drivers or other staff and will pursue the authorities for prosecution if necessary.
  15. If the vehicle is soiled by passengers a minimum charge of £90 applies for cleaning and loss of earnings.
  16. Nothing contained in these terms and conditions affect the Client’s’ statutory rights.
  17. We reserve the right to amend, change, delete or add to policy whenever we deem it necessary.

 

Payments and Deposits:

  1. All prices are quoted exclusive of VAT, which is charged at 20% where applicable.
  2. We reserve the right to ask for credit card details in advance as security for payment.
  3. For all bookings, a 25% deposit is required with the remaining balance due 7 days prior to the booking.
  4. Any deviations to the original booking price, such as additional waiting time, extra hours, additional stops and address changes will be charged upon completion.
  5. Other charges that may be applicable e.g. unsociable hours charge £20.00, parking, congestion/ULEZ and road tolls
  6. If applicable Unsociable hours are between 11.30 pm and 6.00 am and may be subject to a surcharge of x1.5 of the booking value.
  7. A higher rate is charged during holidays such as Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day. Specific costs will be provided upon quotation and request.
  8. The charge on your credit card statement will be shown as ACS Surrey Limited.
  9. We accept the payments in Pound Sterling.
  10. All prices are agreed in pounds sterling and exclusive of VAT unless otherwise stated.
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